Privacy Policy

PRIVACY POLICY

Last Updated: May 6, 2026

Overview

At Curlywork, LLC ("Curlywork", "we", "us", "our"), your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have over it when you visit www.curlywork.com (the "Website") or purchase any of our products.

By using the Website or placing an Order, you agree to the collection and use of your information as described in this Privacy Policy.

Questions? Reach us anytime at hello@curlywork.com.

1. INFORMATION WE COLLECT

1.1 Information You Give Us Directly

When you place an order, sign up for our email list, or contact us, we may collect:

— Your name — Email address — Billing address — Payment information (processed securely through our third-party payment processor — we do not store your full card details) — Any messages or communications you send us

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

— IP address — Browser type and version — Pages visited and time spent on the Website — Referring URLs — Device type and operating system

This information is collected using cookies and similar tracking technologies. See Section 5 (Cookies) for more detail.

1.3 Information From Third Parties

We may receive information about you from third-party services we use to operate our business, including payment processors, email marketing platforms, and analytics providers.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

— Process and fulfill your orders and deliver your digital downloads — Send you order confirmations and customer support communications — Send you marketing emails, newsletters, and product updates (only if you have opted in) — Personalize your experience on the Website — Analyze how our Website is used so we can improve it — Comply with applicable legal obligations — Prevent fraud and protect the security of our Website and customers

We will never sell your personal information to third parties. Ever.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

3.1 Service Providers We work with trusted third-party service providers who help us operate our business — including payment processors, email marketing platforms, website hosting providers, and analytics tools. These providers only have access to the information necessary to perform their specific function and are contractually required to keep your information confidential.

3.2 Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Curlywork, LLC, our customers, or others.

3.3 Business Transfers In the event that Curlywork, LLC is acquired, merged, or undergoes a change in ownership, your information may be transferred as part of that transaction. We will notify you via email if such a change occurs and your information is affected.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like us to delete your personal information, please contact us at hello@curlywork.com and we will respond within a reasonable timeframe.

5. COOKIES

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing efforts.

The types of cookies we may use include:

— Essential cookies — necessary for the Website to function properly — Analytics cookies — help us understand how visitors interact with the Website — Marketing cookies — used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website.

6. EMAIL MARKETING

If you sign up for our email list or make a purchase, we may send you marketing emails about new products, promotions, and hair care tips. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email we send, or by contacting us directly at hello@curlywork.com.

We will not send you marketing emails without your consent.

7. YOUR RIGHTS

Depending on where you are located, you may have certain rights regarding your personal information, including:

— The right to access — you can request a copy of the personal information we hold about you — The right to correction — you can ask us to correct any inaccurate or incomplete information — The right to deletion — you can ask us to delete your personal information, subject to certain legal exceptions — The right to opt out — you can opt out of marketing communications at any time — The right to data portability — you can request your data in a portable format where applicable

To exercise any of these rights, please contact us at hello@curlywork.com. We will respond to all requests within 30 days.

California Residents If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information. To submit a CCPA request, please contact us at hello@curlywork.com.

European Residents If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes performance of a contract (fulfilling your order), legitimate interests (improving our Website and marketing), and consent (email marketing). To exercise your GDPR rights, please contact us at hello@curlywork.com.

8. CHILDREN'S PRIVACY

Our Website and products are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hello@curlywork.com and we will take steps to delete it promptly.

9. THIRD PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

10. SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe that your information has been compromised, please contact us immediately at hello@curlywork.com.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.

Curlywork, LLC hello@curlywork.com www.curlywork.com

We're real people and we actually respond.